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I can't buy chips

Sometimes your network or device settings may cause an error when you open the store. Please check whether the store and rules load. If they do not, please describe these symptoms to our support department to get a quick solution from us. A screenshot of the error will help us solve your problem faster.

iOS – In-app Purchases Locked

To check whether in-app purchases are locked on your device, go to Settings --> General --> Restrictions. Check that the restrictions have been turned off. If you have family access to purchases, make sure that you are the owner of the family access account or that your user account is set up as an adult account. If your Apple ID was created as a children's Apple ID, you will need confirmation from the account with Parent/Guardian status.

Android - In-app Purchases Locked

To check whether your in-app purchases are locked, go to Play Market --> Press the menu icon --> Settings -> Parental Control. Ensure that parental control is switched off.

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